Changes to our appointment system

Posted on April 20th, 2025

We are introducing a new online triage system called Patient Triage to help ensure you receive the right care as quickly and efficiently as possible. From 1st January 2025 all appointment and consultation requests will be made via Patient Triage rather than by calling the practice.

How Does It Work?

1. Contact us online by clicking here.
2. Select the type of request you would like to submit – either Medical or Admin.
3. Complete the form with as much detail as possible.
4. Submit your request, ensuring you provide us with the most up to date number for you.

Your request will be sent directly to a GP for assessment, and they will determine the best course of action. This may include:

Booking an appointment with a GP or another clinician
Providing advice or treatment remotely where appropriate, saving you a visit to the practice
Signposting you to a more suitable service, such as a pharmacy or physiotherapist

You can use Patient Triage for:

Requesting an appointment
Requesting test results
Prescription queries
Sick notes & medical letters
General medical advice

When Can You Submit a Request?

Our triage system will be open during surgery hours.

Urgent Medical Issues & Emergencies

If you are confronted by a serious problem, such as severe chest pain, severe bleeding, collapse or unconsciousness, please call 999 immediately. For urgent but non-life-threatening concerns outside practice hours, please contact NHS 111.

Expected Response Times

We understand that getting a timely response is important.

For urgent requests, we will assess your submission and let you know the outcome on the same day.
For non-urgent requests, we aim to respond as soon as possible, usually within the same day. However, please allow up to 48 working hours for a reply.
Our team works hard to ensure all requests are reviewed carefully so you receive the most appropriate care. If your condition changes or worsens while waiting for a response, please contact us or seek urgent medical attention if necessary.

Need Help Using Patient Triage?

If you have difficulty accessing the system, our reception team can assist you by completing the form on your behalf over the phone. Please contact reception on 020 8688 0434